How is todays talent changing?
There is no doubt we are living crazy times. Technology is disrupting every part of our daily lives, from the most trivial details to impacting changes in the way we work.
Different technological advances are starting to modify our daily work. The eruption of technologies, such as Artificial Intelligence and robotics, will permit workers to focus on more human and creative aspects of their tasks, leaving the most monotonous and repetitive parts to technology.
Likewise, technological evolution is also changing the relationships between clients and companies, and between companies and employees, modifying how they are managed and unfold. The economy of platforms has entered the scene with strength, with companies such as Uber or Deliveroo. Even though this model must evolve to fit within the fiscal and labor ecosystem of each country, it provides a glimpse of the great idiosyncratic change that is taking place, and has no turning back. This technological shift will affect all types of services and industries, and not only the provision of microservices. The decentralization and platformization of work is an unstoppable trend which will affect most sectors, but especially, the IT services sector.
Besides the changes in technology, social changes with a broad spectrum of consequences are also shifting into place. The most obvious examples are the new profiles which are now entering the labor market. We are speaking, of course, about the so-called millennials, who progressively represent a greater percentage of the active workforce. The changing professional and goals of millennials, who impose their values on society and markets, force the company-worker relationships to evolve towards new models.
CLIENTS ARE EVOLIVING
Clients are starting to demand services that imply highly technological knowledge, which are growing and expanding. This creates a gap between demanded services and the traditional model which satisfies them. Regarding companies which provide services, the most urgent problem is directly linked to sourcing, particularly two issues: one is the capacity to access specific and specialized talent, the second is the effectiveness in which access to talent takes place, from the point where the need of talent and skill appears, to the satisfaction of such demand.
TALENT IS IN CONSTANT TRANSFORMATION
As previously discussed, the new members of the active workforce are changing in relation to the fundamental and professional goals they aspire to when accessing the labor market. With this new profile of a potential employee, the main interest is no longer to grow vertically in a company and remain in it for years. On the contrary, they search for personal and professional fulfillment through specialization, that is, through horizontal growth, which allows them to make an actual impact, and to enjoy a more fluid, flexible and creative working life. Consequently, they alter the traditional economic and social models, turning towards a vast new horizontal model of labor relationships, profoundly rooted in technology.
COMPANIES MUST ADAPT
The consequence of the intersection between new technologies and the shifting social paradigms is a very different market from the one we know.
To face these changes without creating an insurmountable gap, companies must adapt to these new paradigms. Current sourcing models don’t respond naturally to the changing needs of clients. Moreover, they don’t adjust to the technologies, or to the new channels of talent necessary to satisfy such demands.
Consequently, companies must identify new ways of accessing talent by a series of premises related to the supply of on-demand services. Companies must find highly qualified talent quickly, maintaining what is traditionally expected from them, and integrating new talent with their current workforce, without provoking internal frictions. These goals may be reached efficiently through the implementation of platforms which allow companies to integrate technological advances and solutions to the management of the scalable and hybrid workforce, which combines the internal and the on-demand workforce.
In this way, the combination of technology (AI, Automation, Platformized Interactions) with new hybrid sourcing models, will allow companies such as everis/NTT to reach unprecedented levels of scalability.
But that’s a whole different story…