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Juan José Ávila | Business Leader | everis Chile

The culture, technology and spaces that affect the Employee Experience | Part 2

In the first part of the Employee Experience we discussed how this concept arose, what it is and what it is not, and its purpose and impact on organizations. Now, we must take into consideration the factors that influence this experience.

According to Jacob Morgan, the experience of employees, regardless of the size or scope of an organization, consists of three basic aspects: culture, technology and physical space.

1. Culture

Culture is defined as how employees “live the organization,” the ensemble of experiences, habits, customs and beliefs that define their experience, and that go beyond the mission, vision and values declared by the organization.

Culture is felt and is the vibration transmitted by a workplace as soon as you enter. Morgan affirms the aspects that must be considered to develop a culture of experiences are the following:

· organizational structure

· leadership style

· worker style

· labor benefits

· people

· purpose of the organization

2. Technology

The technological environment of the organization involves the tools employees use to carry out their work. This includes any technological means that allow employees to have a better user experience such as the internal social network, mobile devices, computers, network storage, meetings, mobile applications, and e-learning. The technological aspects that should be considered when designing the worker’s experience are the following:

· Devices

· Applications

· Software

· Design and user experience (UX and UI)

· Digital transformation

In order to explore these aspects, and to positively condition employee’s technological experience, one must understand the current happenings in the world of new technologies for the work environment. To gain this knowledge, you can study web publications and subject-expert authors, for example. There is no magic formula to be updated, you must be curious and know how to navigate the sea of information to select what is really valuable for your organization.

1. Physical Spaces

The physical workspace is everything we can see, touch, taste and smell. It’s the office furniture, the art hanging on the walls, the furniture in the reception hall, the lounge, the coffee area, the restrooms and common areas, that is, everything that is perceived by our senses in our workplace. The employee’s experience is conditioned by how these places feel to those who enter them.

The design consulting firm Gensler, based on research over the last 15 years, discovered four key areas to design the Employee experience:

· Areas for concentration

· Areas for collaborating

· Areas for learning

· Areas for socializing

It’s not only about creating open spaces with puffs, ping-pong tables, slides, dry erase boards and lots of Post-Its, but rather making those spaces meaningful based on employee’s interests and needs.

When designing these spaces, it is important to consider that workspaces reflect the organizational culture (for example, for a technology company it is evident that physical environments should be fitted with technological facilities); the employee’s needs and interests are considered (not only business requirements); and also furniture mobility, experimenting with how the office spaces and furniture are organized.

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