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Javier Carrara | People Director | everis Argentina

Work Revolution in the Technology Transformation Era

Contrary to popular belief that machines will replace people in performing certain jobs, Gartner predicts that by 2020, artificial intelligence will create more work rather than replace it. The labor market is going through major changes due to technological advances, robots and artificial intelligence. Today, these are not only future hypotheses; these are concrete realities. Most people do not perceive many changes brought by the evolution of technology in the labor market, but automation models are increasingly required by different industries as they offer many advantages in terms of cost, time and productivity.

New technologies will replace and transform the work performed by people. Questioning this would be unrealistic and would deny what we have witnessed in history. Although jobs that are most likely to be replaced by technology are repetitive and less complex, which are easy to automate because of their routine and predictable characteristics, the changes will also be in jobs with great levels complexity, analysis and creativity. This will happen because the digitalization of processes will influence our perception of things. Artificial intelligence, in turn, increases the possibility of learning at the same time that it is used and is able to process large amounts of information in a short time and makes increasingly accurate predictions.

Creating new business areas and tools will require operators with new skills. Models that connect technology to people will be needed to test, manage and adapt technological improvements and efficiencies to different business realities. This is when human intervention will be needed to complement such technologies with high doses of creativity, empathy and leadership. The relationship between human and digital will be the most important factor to generate concrete results and solutions for future work.

An important factor in technology is its inclusive and democratic nature, which allows it to be developed and operated by anyone. There are no age limits and the collaborative spirit in these new scenarios is a must.

Legislation and labor regulatory frameworks based on concepts such as presentations, schedules and workplaces, will be obsolete and should be adapted to a new reality. Collective agreements must be renewed and evolve to other forms of labor and protection regulations, in a more liquid work ecosystem that will not be stopped by borders, gender or schedules.

We must prepare ourselves and follow these technologies. Some rules of the game may change, but the goals will not. As players, we must follow these improvements closely, to decide what role we want to play in the future.

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